Updates on Accommodation contracts
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Missed Appointments in the North and Central Regions
Unfortunately, a number of missed appointments were experienced by families earlier this week in Amey’s North and Central regions. This was a result of a server security certificate expiring on 7 August which meant appointments did not transfer from Amey’s scheduling system to its operatives’ hand-held devices from 7-9 August.
When the problem became apparent, Amey’s Regional Service Centre staff intervened to schedule engineers by telephone to attend the planned appointments. Where appointments are confirmed to have been missed, Amey’s Regional Service Centre will issue an apology, re-book appointments and proactively issue compensation.