Assigned overseas? Have your say on Service family life

Survey link in text below: 

If you and your partner are assigned overseas, Defence wants to hear from you on what Service family life is like. Share anonymous feedback in the Overseas Families Survey.

Tell Defence what information and support has helped you and your family while serving overseas, and what could be better. Here are some areas you’ll be asked about in the survey:

• spousal / partner employment
• education and childcare
• communications
• safeguarding

Your feedback will help to inform Defence’s policies and initiatives to better meet the needs of you and your family.

How to complete the survey

You can complete the survey online. You and your partner can share your views individually using same survey link. The survey is open to all Regular and Reserve Service personnel and their spouses / civil partners. Please be assured that survey responses are anonymous.

You have until Saturday 30 August to make your voice heard.

The Ripple Pond Summer 2025 Newsletter: Family Support together

Click poster to enlarge & link below to view The Ripple Pond Summer 2025 Newsletter online.

The Ripple Pond - Summer 2025 Newsletter

Wherever your assignment order is taking you, HIVE is here to provide the local information!

If your posting is in the UK you can find our blog and location guides here. Please use our MS Forms enquiry function for any additional locations or if you have any enquiries.

Are you assigned overseas? If you’re posted to an overseas location where we have a HIVE, you will find information – plus our local office’s contact details – at:

• Belgium (SHAPE)
• Brunei
• Brunssum
• Cyprus
• Gibraltar
• Naples
• Sennelager

Posted elsewhere overseas? Don’t worry if your new location is not listed above, the iHIVE covers the rest of the world, with over 100 location guides available plus online enquiry support.

Our iHIVE is tri-Service and is listed on the Overseas Supportability checklist as an action, so that Service personnel and families can obtain the relevant information they may each require, to ensure that their new location can meet each individual’s and family’s needs.

For those with MODnet access, Army HIVE’s SharePoint site can also be used to download our information sheets or ask questions – please go to our Overseas Postings area

If you’re relocating back to the UK from overseas, or moving within the UK, our SharePoint hosts guidance and resources in our Relocating within or back to the UK section.

Defence update: Wraparound Childcare funding updates for autumn term 2025

Are you eligible to join the 9,000 Service families claiming up to £3,400, per child, per year, for their before and after school childcare costs?

What is Wraparound Childcare (WAC)?

The WAC scheme provides funding for up to 20 hours per week, per child, during term time, to eligible Service families with children aged 4 to 11 years old (4-16 years old if in receipt of disability allowances), who are in full-time education in school or being home educated. WAC funding is available to eligible working Service families in the UK, assigned overseas within the European Economic Area & Switzerland (EEA&S), assigned overseas and using Defence Children Services (DCS) before and after school childcare provision or assigned overseas unaccompanied with family remaining in an eligible location.

Since September 2022 WAC has provided funding for 12,500 Service children's before and after school childcare.

WAC funding does not provide childcare spaces, it is funding for costs incurred when eligible families pay for before and after school childcare.

Wraparound childcare is also known as ‘Out of School care’ in Wales and ‘School Age Childcare’ in Scotland.

Defence update - Simplifying overseas service finances

Simplifying overseas service finances…

Defence’s new digital tools and updated allowances help you and your family navigate the financial aspects of overseas assignments – with greater confidence and less paperwork.

When serving overseas, you should be able to focus on your work and settling into your new location, without worrying about unexpected costs or navigating complex policies.

Financial stability and a clear understanding of what you and your family can receive are essential components to support operational effectiveness. That’s why Defence is freeing up valuable time and providing welcome reassurance, by simplifying allowance processes and providing tools that reduce admin.

These changes make the move to overseas life smoother for everyone, providing greater clarity and choice – whether you’re posted abroad or keeping a home across borders.

Easier claims with more flexibility

From 1 July 2025, eligible personnel assigned to Brunei, USA, Kenya, and select European locations can opt into the Global Mobility Allowance (GMA) trial.

This initiative combines existing Disturbance Expense Overseas, Respite Provision, and Overseas Private Vehicle Provision allowances into a single, non-taxable lump sum payment – and there’s no requirement for receipts.

The GMA Calculator gives a real-time, tailored estimate of how much you will receive, and you can use the allowance however you see fit – with JSP 752 providing guidance on expenses the combined allowances can contribute towards.

Planning made simple

The new Overseas Allowances Reckoner (OAR) tool instantly calculates personalised allowance estimates for those preparing for overseas assignments. Simply enter basic details about your assignment location, family status, and accommodation type to receive immediate values for applicable overseas allowances.

This tool removes the need for time-consuming paperwork and manual calculations, reducing risk of errors and providing greater certainty and reduced stress, during what can be a challenging transition period.

Supporting family connections

For eligible unaccompanied and single Service personnel, with family homes in Europe while permanently assigned in the UK, the Get You Home (Travel to Europe) trial scheme has been extended until June 2026. This provides contributions for up to two return journeys to your European residence, per month.

Qualifying European countries include Cyprus, Germany and France and can be used towards travel via flights, ferry, rail or road.

Disturbance Expenses rate uplift

From 1 July 2025, eligible Service personnel moving to the UK from overseas can claim the same, higher ‘overseas rate’ for Disturbance Expenses as those moving overseas from the UK.

More information

· Read about the new allowance updates and explore the calculation tools on defnet and Defence Connect.

· Visit discovermybenefits.mod.gov.uk – to access the ‘Families Hub’ and information on what’s included in ‘Your Offer’.

DIO Service Family Accommodation (SFA) Communications Update – 11 July 25

Planning for move-ins/outs and removals this summer

Summer is the busiest time of the year for housing allocations and removal activity. Our suppliers will always strive to meet your preferred dates, however because of the volume of requests, on occasions this is not always possible.

To help manage this busy time and ensure you have a smooth experience, we recommend families consider our advice and guidance when planning for move-ins/outs and removals:

Book your pre-move-out appointment with your Housing Officer as soon as you apply for your next SFA (at least 30 working days ahead of your scheduled move-out date). We have extended the time to complete a pre-move-out appointment from 14 to 30 working days, allowing more time for you to receive advice on moving-out and guidance to prepare your house in meeting the move-out standard. If circumstances allow, please only request services during the last week of July and first week of August if you are unable to move at any other time. These are particularly popular dates and tend to be fully booked in advance. We understand how important it is to receive your next allocation and status of your application as soon as possible. Pinnacle have 15 working days to process your request, we kindly ask you do not chase for an update before this timeframe. You can start planning your removal as soon as Assignment Orders are received via the Agility Portal. To start the process, you only need the location and not a confirmed delivery address. Once you have been allocated SFA, it is advised to confirm availability for removals before booking a move-in/out appointment.

If you have any questions or concerns, please contact Agility directly (remember to include your service number). For further guidance, please visit the Pinnacle website.

Identifying your local named Housing Officer

To help you easily find out who your local point of contact is and ensure you can speak to your Housing Officer over the phone when you most need advice or help about your SFA – a full list of Pinnacle’s Housing Officers (including a name and direct telephone number) has been made available on the Pinnacle website, or you can call the National Service Centre on 0800 031 8628 (option 4).

You can find FAQs on the Defence Homes website, if you would like to find out more about the role of a Housing Officer, when you might contact them and additional ways of getting in touch.

This is in support of the SFA Consumer Charter commitment to provide families with better and clearer communication, including a named Housing Officer for every service family who can be contacted about housing related queries. Progress is underway for the remaining commitments which are due to be in place by December 2025.

JLL stock condition surveys return

From 21 July – 1 September 2025, DIO have commissioned Jones Lang LaSalle (JLL) to continue the Stock Condition Survey on 1,000 UK SFA homes across 20 sites. The homes selected will be of different types, age and condition.

If your SFA is selected, you will receive a notification letter from JLL at least 2 weeks before the intended date of the inspection, requesting your availability to allow the surveyor access to your property. The surveys will take a maximum of 1 hour.

Where possible, we greatly appreciate your cooperation if you can provide access to your property, as this will allow the surveyor to successfully carry out the survey and inform a detailed assessment of the condition of SFA homes.

Please note your home will not be selected if you have already taken part in a previous survey (from January 2025).

Give Us Time: Orlando holiday opportunity - Autumn 2025

Give Us Time have a new opportunity for a two week break in Orlando in the autumn, which is live on their website at https://bookings.giveustime.org.uk/login

This is for up to four people in a town house on the Encantada Resort in Kissimmee, to the southwest of Orlando. The resort is close to Disney World and Sea World, and an hour’s drive to both of Florida’s beautiful coastlines.

The dates for this break are Saturday 20 September to Saturday 4 October – they are unable to request alternative dates, although families can choose to arrive a day later or leave a day earlier, depending on flights.

As always, breaks are accommodation only, so families will be required to cover the costs of travel, transfers, food, entertainment, etc – Give Us Time are unable to support with these costs.

Due to a number of cancellations on this break, Give Us Time advise that families will need to be sure they can have the time off and that they will need to supply confirmation of flight bookings.

For more information on Give Us Time, please go to: https://giveustime.org.uk/