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Army HIVE Christmas and New Year Closures

The majority of Army HIVEs will be closed after duties on Fri 19 Dec 25 and will reopen on Mon 5 Jan 26. There may be localised variations to these dates for individual HIVEs.

Army HIVE HQ is also closed during the festive fortnight, so any enquiries submitted via the ‘If you need further information’ MS Forms function on our UK, Cyprus or Overseas blogs will be answered when we return in the New Year.

We will periodically cover private messages on our Army HIVE Facebook platform (and X/Instagram where possible) whilst we are closed. However, this will not be 24/7 and should not be relied upon for anything that requires an urgent response.

To support our customers with more immediate requirements however, the Army HIVE HQ email will provide a comprehensive out of office autoreply, detailing points of contact that are either 24/7, emergency providers, or open over the festive leave fortnight. To receive this autoreply, please email:
RC-Pers-HIVEComms-0Mailbox@mod.gov.uk

Individual HIVEs will also provide localised contact details for Christmas and New Year cover wherever possible in their automated replies. Therefore, if you email your closest HIVE, which you can find on HIVE’s page on the Army website, their autoreply may be of additional assistance.

Army HIVE wishes all of its Service community customers, and our internal and external stakeholders, a very happy Christmas and New Year. We look forward to continuing our support and engagement in 2026.


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September 8, 2023

Wraparound Childcare (WAC) - did you know?

 

Service personnel with eligible children aged between 4 and 11 years old can claim up to £3,400 on childcare costs.

Information about WAC can easily be overlooked or misunderstood, so we have created quick tips and key information below to answer your questions and make WAC registration as seamless as possible.

Service personnel with eligible children aged between 4 and 11 years old can claim up to £3,400 on childcare costs.
Information about WAC can easily be overlooked or misunderstood, so we have created quick tips and key information below to answer your questions and make WAC registration as seamless as possible.

Tax-Free Childcare account (TFC)
Service families need to have a valid and active TFC account for each child before they can register for WAC. Childcare costs must be paid from your child’s TFC account to be able to claim WAC funding. You or your partner can set up your child’s Tax-Free Childcare account today.

WAC registration
The way you register for WAC has changed. The new registration process uses an online form and is easier to submit.

If you already have a WAC registration number (WAC000000) for each child, you DO NOT need to re-register for WAC, as long as you continue to meet the eligibility criteria.

To register, follow these 5 simple steps:

1. RECORD your child on JPA
2. CHECK if you are eligible for WAC
4. REGISTER your child using this form
5. CLAIM up to 20 hours per week using this calculator

Children with disabilities
If you receive disability benefits for your child, you may be eligible to claim TFC and WAC until 1 September after your child’s 16th birthday.

Eligibility expansion update
The following personnel are now also eligible to claim for WAC:
  • Full Time Reserve Service (FTRS) personnel who are on Home or Limited Commitment.
  • Personnel Serving overseas unaccompanied (VOLSEP).
If you are eligible, register for WAC.

Capped hourly rates
The capped hourly rates have changed for the 2023/24 academic year, and the amount of funding you can claim may have gone up or down. Check the rates in the Wraparound Childcare DIN on defnet or Defence Connect.

Personal Status Categories (PSTAT Cats)

If you are PSTAT Cat 3, 4 or 5, you may be eligible for WAC. Your registration will be highlighted to the WAC team who will contact you for further information to assess your eligibility. Once assessed, you will be sent an email with the outcome of your registration.

Need more information?
To learn more about WAC and what you need to do to claim:
Any questions?
If you need any more information, contact the WAC team at PEOPLE-AFFS-WAC-FRO-mailbox@mod.gov.uk