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Army HIVE Christmas and New Year Closures

The majority of Army HIVEs will be closed after duties on Fri 19 Dec 25 and will reopen on Mon 5 Jan 26. There may be localised variations to these dates for individual HIVEs.

Army HIVE HQ is also closed during the festive fortnight, so any enquiries submitted via the ‘If you need further information’ MS Forms function on our UK, Cyprus or Overseas blogs will be answered when we return in the New Year.

We will periodically cover private messages on our Army HIVE Facebook platform (and X/Instagram where possible) whilst we are closed. However, this will not be 24/7 and should not be relied upon for anything that requires an urgent response.

To support our customers with more immediate requirements however, the Army HIVE HQ email will provide a comprehensive out of office autoreply, detailing points of contact that are either 24/7, emergency providers, or open over the festive leave fortnight. To receive this autoreply, please email:
RC-Pers-HIVEComms-0Mailbox@mod.gov.uk

Individual HIVEs will also provide localised contact details for Christmas and New Year cover wherever possible in their automated replies. Therefore, if you email your closest HIVE, which you can find on HIVE’s page on the Army website, their autoreply may be of additional assistance.

Army HIVE wishes all of its Service community customers, and our internal and external stakeholders, a very happy Christmas and New Year. We look forward to continuing our support and engagement in 2026.


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November 28, 2023

Civilian housing - an update on the MOD Referral Scheme service

 

Last year, the services provided by the Joint Service Housing Advice Office (JSHAO) were transferred to the Defence Transition Service (DTS), part of Defence Business Services (DBS), to deliver. This followed a review as part of the MOD’s ‘Strategy for Our Veterans’ to bring efficiency to the co-ordination and delivery of housing services.

The MOD Referral Scheme provided advice and guidance on accessing social housing and has now become part of the existing services provided by DTS and Veterans Welfare Service (VWS). This has been done to simplify and widen access and eligibility across serving personnel, service leavers, veterans and their families.

To refer someone for support or self-refer go to - Help for service leavers, service personnel and families from Defence Transition Services - GOV.UK (www.gov.uk)

What is DTS?

The Defence Transition Services (DTS) team is the MOD’s tri-service focal point to provide service personnel and their dependants with civilian housing information for those wishing to move to civilian accommodation at any time in their career, and for those leaving service who require extra support with the transition to civilian life.

DTS, together with colleagues in the Veterans Welfare Service (VWS) can provide advice and guidance to help individuals make informed choices on their civilian housing options as they transition out of the forces. For further information please visit: Information and guidance on civilian housing - GOV.UK (www.gov.uk)
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