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Army HIVE Christmas and New Year Closures

The majority of Army HIVEs will be closed after duties on Fri 19 Dec 25 and will reopen on Mon 5 Jan 26. There may be localised variations to these dates for individual HIVEs.

Army HIVE HQ is also closed during the festive fortnight, so any enquiries submitted via the ‘If you need further information’ MS Forms function on our UK, Cyprus or Overseas blogs will be answered when we return in the New Year.

We will periodically cover private messages on our Army HIVE Facebook platform (and X/Instagram where possible) whilst we are closed. However, this will not be 24/7 and should not be relied upon for anything that requires an urgent response.

To support our customers with more immediate requirements however, the Army HIVE HQ email will provide a comprehensive out of office autoreply, detailing points of contact that are either 24/7, emergency providers, or open over the festive leave fortnight. To receive this autoreply, please email:
RC-Pers-HIVEComms-0Mailbox@mod.gov.uk

Individual HIVEs will also provide localised contact details for Christmas and New Year cover wherever possible in their automated replies. Therefore, if you email your closest HIVE, which you can find on HIVE’s page on the Army website, their autoreply may be of additional assistance.

Army HIVE wishes all of its Service community customers, and our internal and external stakeholders, a very happy Christmas and New Year. We look forward to continuing our support and engagement in 2026.


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September 10, 2025

Wales: Armed Forces Family Focus - Citizens Advice Service in Wales

 
Citizens Advice:

Our Wales-wide holistic advice service supports service men and women, ex-service personnel, and their families by providing practical, comprehensive, and tailored advice on benefits, debt, welfare, and housing, helping them access the right support and information to move forward.

Our project will provide holistic, multi-issue support, including:
  • Income maximisation (identifying unclaimed benefits, supporting grant applications)
  • Practical assistance accessing financial support following injury or development of health conditions
  • Unlocking entitlement to financial support for carers and connecting them with specialist support agencies
  • Help with benefit applications and appeals
  • Access to emergency financial support (fuel vouchers, food bank referrals)
  • Managing problem debt and preventing financial crisis
  • Housing rights advice (tenancy support, preventing evictions, ensuring safe living conditions)
  • Advice on employment matters, such as general employment rights, flexible working to accommodate caring responsibilities and potential discrimination
Contact our helpline on 0808 531 0313 Monday to Friday 8am until 7pm and Saturdays 9am to 1pm.

https://cacv.org.uk/our-projects/armed-forces-family-advice-service/

This service is provided by Citizens Advice Cardiff & Vale and Citizens Advice Caerphilly Blaenau Gwent and funded by the Armed Forces Community Covenant Fund.
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