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Army HIVE Christmas and New Year Closures

The majority of Army HIVEs will be closed after duties on Fri 19 Dec 25 and will reopen on Mon 5 Jan 26. There may be localised variations to these dates for individual HIVEs.

Army HIVE HQ is also closed during the festive fortnight, so any enquiries submitted via the ‘If you need further information’ MS Forms function on our UK, Cyprus or Overseas blogs will be answered when we return in the New Year.

We will periodically cover private messages on our Army HIVE Facebook platform (and X/Instagram where possible) whilst we are closed. However, this will not be 24/7 and should not be relied upon for anything that requires an urgent response.

To support our customers with more immediate requirements however, the Army HIVE HQ email will provide a comprehensive out of office autoreply, detailing points of contact that are either 24/7, emergency providers, or open over the festive leave fortnight. To receive this autoreply, please email:
RC-Pers-HIVEComms-0Mailbox@mod.gov.uk

Individual HIVEs will also provide localised contact details for Christmas and New Year cover wherever possible in their automated replies. Therefore, if you email your closest HIVE, which you can find on HIVE’s page on the Army website, their autoreply may be of additional assistance.

Army HIVE wishes all of its Service community customers, and our internal and external stakeholders, a very happy Christmas and New Year. We look forward to continuing our support and engagement in 2026.


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November 7, 2025

Vale of Glamorgan: Launch of the Vale Family Compass in the Vale of Glamorgan


Click poster to enlarge.

Introducing the Vale Family Compass

We are delighted to update you regarding our exciting new development in how families in the Vale of Glamorgan can access information, advice, support and protection.

From Monday 3 November, we launched the Vale Family Compass – a new single front door to access services including:

  • Family Information Service (which includes The Index)
  • Families First Advice Line
  • Team Around the Family
  • Vale Parenting Service
  • Intake Team
The Vale Family Compass is designed to provide the right support at the right time, helping families get the help they need earlier and more effectively. It brings together resources and services in one place, improving coordination and outcomes for children, young people, parents, carers, their families, and professionals.

What’s changing?

We now have a single point of contact for accessing our Family Information, Early Help and Intake services:

Website: valefamilycompass.co.uk
Phone: 0808 281 6727
Email: familycompass@valeofglamorgan.gov.uk

You can also follow us on Facebook @ValeFamilyCompass (previously @VOGFIS)

Information provided by Wales HIVE Hub.

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