Water bills
We are aware of instances where water providers have written directly to SFA homes, requesting payment of water bills. Families in SFA are not responsible for water charges as a contribution is included in your accommodation fee and so this is paid by DIO. These letters have been sent in error and we apologise for any concern they may have caused. DIO is engaging with water and energy providers to resolve this issue.
If your water provider mistakenly sends you a letter directly to your SFA address, do not make any payments. Please scan, or take a picture of each page of the letter and forward to: DIORDAccn-PFI@mod.gov.uk, as soon as possible. DIO will then work with the water provider to ensure the account details are updated.
DIO has received questions regarding credit ratings concerning these bills. Please note, a credit history relates to an individual, rather than an address. Therefore, any letters that are not addressed directly to yourself, should not impact your credit report.
Gas and electricity bills
As a reminder, you are responsible for sourcing your own gas and electricity providers when moving into a new home and must close the existing accounts at move out. Unfortunately, DIO and its suppliers cannot do this on your behalf.
If you receive a gas or electricity bill for a period of time in which you did not live at the address, please scan, or take a picture of each page and forward this to the appropriate departments:
- For homes located in the North, Central region or Northern Ireland forward to Amey; Utilitybill@ameydefenceservices.co.uk
- For homes located in the South forward to VIVO; Utilities@vivodefence.com