Alongside colleagues from DIO, Amey, and VIVO, we continue to up our local offices so families can drop in for support.
In total, we are now offering this service across 14 locations, with the plan to open more in the coming weeks.
We keep the list of locations up-to-date on our website here, so please do share with your communities for the latest news.
SFA roadshows continue
Our Client Director and members of our regional team have already been in attendance at the first two SFA roadshows of the year at Stafford and Cosford.
These events provide families and stakeholders with a valuable opportunity to engage directly and ask questions of senior representatives from DIO, Pinnacle and Amey/VIVO in a face-to-face setting.
The next events take place on Tuesday 4 March at 1pm and 5.30pm in Brize Norton. Families and stakeholders can secure their places here.
New damp and mould reporting form launched
To make it easier for families to reach out to us, we have launched of a new damp and mould reporting form. This can be found on our website here.
The new form allows families to easily select the rooms they are having problems with and indicate the level of the issue.
Families are also encouraged to add photographs on the form so we can assess the issue, quickly assign a severity level and get the job across to our maintenance partners.
Reporting issues with cookers, showers and boilers
We really want to support families as much as possible to get a swift fix for any issues they’re experiencing in their homes.
As such it’d be really helpful if, when families contact us, they could have the make and model of cookers, showers and boilers to hand so we can pass the information over to VIVO or Amey straight away, who will get the issue fixed as soon as possible.