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Army HIVE Christmas and New Year Closures

The majority of Army HIVEs will be closed after duties on Fri 19 Dec 25 and will reopen on Mon 5 Jan 26. There may be localised variations to these dates for individual HIVEs.

Army HIVE HQ is also closed during the festive fortnight, so any enquiries submitted via the ‘If you need further information’ MS Forms function on our UK, Cyprus or Overseas blogs will be answered when we return in the New Year.

We will periodically cover private messages on our Army HIVE Facebook platform (and X/Instagram where possible) whilst we are closed. However, this will not be 24/7 and should not be relied upon for anything that requires an urgent response.

To support our customers with more immediate requirements however, the Army HIVE HQ email will provide a comprehensive out of office autoreply, detailing points of contact that are either 24/7, emergency providers, or open over the festive leave fortnight. To receive this autoreply, please email:
RC-Pers-HIVEComms-0Mailbox@mod.gov.uk

Individual HIVEs will also provide localised contact details for Christmas and New Year cover wherever possible in their automated replies. Therefore, if you email your closest HIVE, which you can find on HIVE’s page on the Army website, their autoreply may be of additional assistance.

Army HIVE wishes all of its Service community customers, and our internal and external stakeholders, a very happy Christmas and New Year. We look forward to continuing our support and engagement in 2026.


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May 14, 2025

Richmond: The Richmond Banking Hub Mon - Fri


The Richmond banking hub is located at 20 King Street, DL10 4HP

Open Monday to Friday, 9am-5pm.

The hub offers a counter service operated by the Post Office, where customers of all major banks can carry out regular cash transactions, whenever it's open.

A community banker service is also available where customers can talk to their own bank about more complicated issues on allocated days:

Community Banker availability
Mon:
NatWest
Tue:
Lloyds
Wed:
HSBC
Thu:
Barclays
Fri:
Halifax

Please note that our community bankers may be unavailable during lunchtime as they take a well-deserved break.
Transactions available at the counter
Counter services:Withdraw cash (notes and coin)
Deposit cash (notes and coin)
Deposit cheques
Pay utility bills
Check account balance
Collect change (registered business customers)

Information provided by North HIVE Hub