Information provided by Stafford HIVE
Showing posts with label Accommodation. Show all posts
Showing posts with label Accommodation. Show all posts
March 7, 2025
March 3, 2025
Lichfield: Pinnacle/Amey Housing Surgery - The Postbox - Tuesday 11 March 2025
Next Housing Surgery at the The Postbox is Tuesday 11 February 1130 - 1230. All welcome!
Information provided by: Central HIVE Hub
Bovington: Garrison coffee morning and DIO housing surgery Wed 5th March 2025
If you have any housing issues or concerns, please use this opportunity to come along and speak in person to a housing representative from Pinnacle/Vivo
Information provided by Bovington HIVE
Chepstow: Pinnacle Housing Surgery on Tue 11 Mar 25 at the Junior Ranks Hub Coffee Shop
February 27, 2025
DIO Families First newsletter – issue 24
February 25, 2025
February 24, 2025
DIO Service Family Accommodation (SFA) Communications Update - 21 February 25
Tackling damp and mould in SFA remains a top priority for DIO and our suppliers. Over 9,000 homes have already benefited from the delivery of damp and mould works since the taskforce stood up in 2023. In response to the works delivered, reoccurrence of damp and mould has been addressed in circa 85% of cases.
It is important that you report all cases of damp and mould and to let us know of any reoccurrence of the issue so that we can continue to tackle this. Please also see our guide for families that outlines helpful tips to prevent damp and mould developing in your homes.
We are aware of a recent IT issue which may have affected your ability to log damp and mould issues using the online repairs form on Pinnacle’s website. This has now been resolved; however, if you have used the online form to log an issue and have not yet received a follow up call, please call Pinnacle on 0800 031 8628, selecting option 1.
Any issues of damp and mould can also be reported by calling Pinnacle on 0800 031 8628 or emailing repairs@pinnacleservicefamilies.co.uk
SFA Roadshows
February 20, 2025
Grantham: Housing Surgery
Next Housing Surgery at the HIVE Community Centre, Building 162, Thursday 20th March, 1030 - 1230. All welcome!
Information provided by Grantham HIVE
February 19, 2025
Armed Forces Covenant Fund Trust - Reducing Veteran homelessness programme reopens for applications
The Armed Forces Covenant Fund Trust (the Trust) has announced a new round of funding under the Reducing Veteran Homelessness (RVH) Programme in a bid to deliver further sustainable, supported housing options for veterans in need.
The Trust is delivering this important programme on behalf of the Office of Veterans’ Affairs (OVA) in support of the government’s ambition to end veteran homelessness and ensure veterans have access to the support they need, including housing.February 13, 2025
DIO Service Family Accommodation Roadshow - Brize Norton Tue 4 Mar
February 12, 2025
Blandford: Welfare/contact house short term use accommodation
Click on poster above to enlarge
Information provided by Bovington HIVE via BGSU Welfare team
DIO Service Family Accommodation (SFA) communications update – utility bills
Water bills
We are aware of instances where water providers have written directly to SFA homes, requesting payment of water bills. Families in SFA are not responsible for water charges as a contribution is included in your accommodation fee and so this is paid by DIO. These letters have been sent in error and we apologise for any concern they may have caused. DIO is engaging with water and energy providers to resolve this issue.
If your water provider mistakenly sends you a letter directly to your SFA address, do not make any payments. Please scan, or take a picture of each page of the letter and forward to: DIORDAccn-PFI@mod.gov.uk, as soon as possible. DIO will then work with the water provider to ensure the account details are updated.
DIO has received questions regarding credit ratings concerning these bills. Please note, a credit history relates to an individual, rather than an address. Therefore, any letters that are not addressed directly to yourself, should not impact your credit report.
Gas and electricity bills
As a reminder, you are responsible for sourcing your own gas and electricity providers when moving into a new home and must close the existing accounts at move out. Unfortunately, DIO and its suppliers cannot do this on your behalf.
If you receive a gas or electricity bill for a period of time in which you did not live at the address, please scan, or take a picture of each page and forward this to the appropriate departments:
- For homes located in the North, Central region or Northern Ireland forward to Amey; Utilitybill@ameydefenceservices.co.uk
- For homes located in the South forward to VIVO; Utilities@vivodefence.com
February 11, 2025
Pinnacle Service Families: Latest News Update for SFA Occupants
Alongside colleagues from DIO, Amey, and VIVO, we continue to up our local offices so families can drop in for support.
In total, we are now offering this service across 14 locations, with the plan to open more in the coming weeks.
We keep the list of locations up-to-date on our website here, so please do share with your communities for the latest news.
SFA roadshows continue
Our Client Director and members of our regional team have already been in attendance at the first two SFA roadshows of the year at Stafford and Cosford.
These events provide families and stakeholders with a valuable opportunity to engage directly and ask questions of senior representatives from DIO, Pinnacle and Amey/VIVO in a face-to-face setting.
The next events take place on Tuesday 4 March at 1pm and 5.30pm in Brize Norton. Families and stakeholders can secure their places here.
New damp and mould reporting form launched
To make it easier for families to reach out to us, we have launched of a new damp and mould reporting form. This can be found on our website here.
The new form allows families to easily select the rooms they are having problems with and indicate the level of the issue.
Families are also encouraged to add photographs on the form so we can assess the issue, quickly assign a severity level and get the job across to our maintenance partners.
Reporting issues with cookers, showers and boilers
We really want to support families as much as possible to get a swift fix for any issues they’re experiencing in their homes.
As such it’d be really helpful if, when families contact us, they could have the make and model of cookers, showers and boilers to hand so we can pass the information over to VIVO or Amey straight away, who will get the issue fixed as soon as possible.
February 10, 2025
Chatham: Vivo Housing Surgery, Tuesday and Thursday mornings
February 3, 2025
January 31, 2025
January 29, 2025
East Riding of Yorkshire: Social Housing Changes
National/local changes to Social Housing. Please click the links below for full updates/changes: c
Veterans get social housing priority in rule change - BBC News
Improving
access to social housing for members of the Armed Forces - GOV.UK
Leuchars: Pinnacle Open Door for Leuchars Families
Come along and see our friendly team at the sites below until the end of February
Leuchars: Every Wednesday 2-7pm and Thursday 1-3pm at 9 Tutor Road, Leuchars, KY16 0JW.
Information provided by Leuchars HIVE
January 28, 2025
Bovington: Garrison contact houses for short term accommodation use
click on image to enlarge
To check availability, call during office hours on 01929 402239 or access the online booking form via this link https://forms.office.com/r/sZfRNqXDnL
Please note recent changes to bookings.
Bookings for 7 x nights can be booked at any time.
Bookings for 5+ nights can be booked 3 months in advance.
Bookings less than 5 x nights can be booked 2 months in advance.
For all bookings, a £50 deposit will be required within 7 days of making the booking and the full balance is to be paid 28 days prior to stay. The rate is set at £50 per night for the first three nights, then £25 per night thereafter.
Bookings for 7 x nights can be booked at any time.
Bookings for 5+ nights can be booked 3 months in advance.
Bookings less than 5 x nights can be booked 2 months in advance.
For all bookings, a £50 deposit will be required within 7 days of making the booking and the full balance is to be paid 28 days prior to stay. The rate is set at £50 per night for the first three nights, then £25 per night thereafter.
Information provided by Bovington HIVE
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