Information provided by Grantham HIVE
Information provided by Bovington HIVE
Find the contact details of your Housing officer here 👉 Your Housing Officer - Pinnacle Service Families
Alternatively you can ring 0800 031 8628 and choose option 4 to get the information over the phone.
Information provided by Leuchars HIVE
Tackling Damp and Mould
Over the last few years we have made substantial progress in tackling damp and mould that has been reported to us. Condensation is usually the biggest cause of damp within homes, and we know this often increases in colder months of the year. There are 4 key steps that you can take to prevent condensation, damp and mould in your home.
Please read our helpful guide to preventing condensation, damp and mould in your homes here.
Report it
If you discover damp and mould, including any recurring issues, please report it straight away so that we can resolve the issue promptly. You can do this in the following ways:
Our commitment
Awaab’s Law, which took effect in October 2025, requires social landlords to address all damp and mould hazards within fixed timeframes. While we are not bound by this legislation, DIO has voluntarily committed to upholding the standards expected of a responsible landlord and our response times to damp and mould reports in UK SFA have been adjusted.
When you contact Pinnacle, our teams will assess the severity of the problem, on a scale from level 1 to 5, with 5 considered the most severe. Pinnacle will then coordinate with Amey/VIVO to begin their investigation to address the issue.
If we cannot fully complete the required work after investigation, we will provide the family with a written summary within three days, outlining completed tasks and any remaining work.
If you have any queries related to damp and mould, please contact Pinnacle on 0800 031 8628. You can find further information about seasonal safety advice on Defence Homes.
