Lichfield: Compensation - Pinnacle Service Families

You may be entitled to compensation if you have experienced any of the following;

• Missed appointments

• Failed Move in – if during your move in experience there was a significant defect resulting in a habitable or non-habitable fault

• Incorrect Tradesperson – If the wrong tradesperson arrives to attend a repair you have reported who is not suitably qualified to fix/ make good the issue and has to arrange for a second visit by the correct tradesperson

• Total loss of heating/cooking facilities – if there is a total loss of heating facilities (where temporary heating is provided) or total loss of cooking facilities

Please note that compensation will be paid in high street vouchers (Love2Shop) only, to offset any inconvenience caused. Click here to see the list of retailers where you can spend a Love2Shop voucher.

Full details: HERE