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For updates on the action DIO is taking to improve the performance of the accommodation contracts, please go to Service Family Accommodation - GOV.UK (www.gov.uk) where you can subscribe for update notifications, or join the Service Family Accommodation group on Defence Connect.
‘Families First’ newsletter introduced
DIO has introduced a new SFA newsletter, Families First, to provide families with important information about their homes.
Families First includes updates on the measures DIO and its suppliers are taking to address contract performance and where DIO is investing money to improve the accommodation estate.
The newsletter is published fortnightly and hosted on gov.uk and Defence Connect
SFA Defence Connect group launched
DIO has created a dedicated SFA group on Defence Connect to provide Service personnel with a platform to find useful information about their homes, engage with DIO, and ask & answer questions on all things accommodation.
The main features of the group include:
• Community support which lists answers to frequently asked questions and provides a place for Service personnel to ask their own questions and start new discussions.
• Latest updates and news including the new SFA newsletter
• Accommodation policy such as Defence-wide accommodation Joint Service Publications (JSPs) will be available to view and download.
• Helpful links to ensure Service personnel can find further information, support and necessary contact details quickly and easily.
Please join the group on Defence Connect HERE.
Tackling damp and mould
In response to a recent increase in reports of damp and mould, a task force has been formed to identify and tackle the issue, with the worst affected homes to be prioritised and dealt with as quickly as possible.
To ensure this, one of the immediate actions we are taking is calling all families who have previously logged a report of damp and mould with the NSC. This call will allow us to ask a series of questions to further understand the level of damp and mould present at your home. From this conversation, we will then be able to communicate next steps with you and provide a realistic timeframe for scheduling a visit to your home.
Moving forwards, for families who are logging a new report of damp and mould, you will now also be asked a series of questions to allow us to assess the situation in your home and ensure we are prioritising worst cases first.
If families are experiencing issues with damp and mould, but have not yet reported the issue, they should contact the NSC 0800 031 8628 and select Option 4 for damp and mould.
More information regarding damp and mould and ways to reduce condensation which can lead to damp and mould in the home can be found at; In my home - Damp and Mould - Pinnacle Service Families