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From 1st November 2026, if you receive a DAS-issued mattress, you will be asked to keep it and continue to use it until it reaches the supplier's five-year shelf life or you no longer need it. To help keep track of this, all new mattresses issued from 1 November 2026 will be labelled with the month and year they were provided.
If you already have a mattress issued before 1 November 2026, there is no change and the current process will continue to apply.
In occupancy requests for mattresses will be only for collection, unless it is exchanging a cot mattress for a single mattress to grow with the child. All other in occupancy requests for new mattresses will need to be considered on a case-by-case basis.
Once a mattress reaches five years old, a replacement can be requested through the usual in-occupancy process.
Changes to CAS Survey Communications
Improved communications for families about Condition Surveys (formerly CAS Surveys) were introduced on 1 October 2026. While the survey process remains the same, the new letters and booking process are designed to make it clearer why surveys are carried out and easier to arrange an appointment.
We encourage you to take part and provide access when requested as these condition surveys help DIO understand the condition and safety of your home, identify any maintenance needs, and plan future improvements. Please note, you will now be able to choose an appointment date before survey teams visit your area.
