If your property is due a gas or electrical check the National Service Centre (NSC) will contact you via email to arrange a suitable time for the check to take place. It is extremely important that you reply to an email to confirm the appointment date and time is suitable. Pinnacle can change the appointment time if it is unsuitable.
In addition, it is important that you allow the Regional Accommodation Maintenance Services contractors (VIVO or Amey) access to your home to carry out these vital safety checks.