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February 12, 2025
Grantham: Whisby Nature Park
Grantham: Lincolnshire County Council supporting families with all their needs
For all your local needs including:
Schools & Education
Roads & Transport
Recycling & Waste
Jobs & Careers
Council & Councillors
Childcare & Family Support
Library, Leisure & Heritage
& much more at: www.lincolnshire.gov.uk/
Information provided by Grantham HIVE
DIO Service Family Accommodation (SFA) communications update – utility bills
Water bills
We are aware of instances where water providers have written directly to SFA homes, requesting payment of water bills. Families in SFA are not responsible for water charges as a contribution is included in your accommodation fee and so this is paid by DIO. These letters have been sent in error and we apologise for any concern they may have caused. DIO is engaging with water and energy providers to resolve this issue.
If your water provider mistakenly sends you a letter directly to your SFA address, do not make any payments. Please scan, or take a picture of each page of the letter and forward to: DIORDAccn-PFI@mod.gov.uk, as soon as possible. DIO will then work with the water provider to ensure the account details are updated.
DIO has received questions regarding credit ratings concerning these bills. Please note, a credit history relates to an individual, rather than an address. Therefore, any letters that are not addressed directly to yourself, should not impact your credit report.
Gas and electricity bills
As a reminder, you are responsible for sourcing your own gas and electricity providers when moving into a new home and must close the existing accounts at move out. Unfortunately, DIO and its suppliers cannot do this on your behalf.
If you receive a gas or electricity bill for a period of time in which you did not live at the address, please scan, or take a picture of each page and forward this to the appropriate departments:
- For homes located in the North, Central region or Northern Ireland forward to Amey; Utilitybill@ameydefenceservices.co.uk
- For homes located in the South forward to VIVO; Utilities@vivodefence.com
February 11, 2025
Introducing MyCadet
Find out more by visiting: https://armycadets.com/mycadet/
Grantham: Green Chances - a new social gardening group for Veterans
GREEN CHANCES - A new Social Gardening Group for Veterans who love muddy boots, nature and a great cup of tea!
Information provided by Grantham HIVE
Wiltshire: Wiltshire Council Family Hub 'Family Navigator' drop-in time changes
Please click image to enlarge
Alongside their parenting programmes and one-to-one outreach support in the home, Wiltshire Council Family Hub also have a team of Family Navigators who are available in different locations at different times throughout the week so that you can drop in and get the help that you are looking for.
This could be:
This could be:
- Helping you find groups for you or your children in the community such as toddler groups, youth groups, adult learning opportunities and community events etc.
- Linking you in with organisations who can help with things like debt advice, housing support, mental and emotional wellbeing, volunteering and health advice. If you’re not yet feeling too confident to ‘go it alone’ then our family navigators will help with that too.
- Providing a listening ear when you don’t know where to go next and the things you are trying aren’t quite working.
- Supporting you to complete applications for pre-school, school or colleges and any other paperwork related to family life, because some of it is more complicated that it needs to be!
You can also view the above calendar on the Wiltshire Council Family Hub website.
Information provided by Colerne and Lyneham HIVEs
Pinnacle Service Families: Latest News Update for SFA Occupants
Alongside colleagues from DIO, Amey, and VIVO, we continue to up our local offices so families can drop in for support.
In total, we are now offering this service across 14 locations, with the plan to open more in the coming weeks.
We keep the list of locations up-to-date on our website here, so please do share with your communities for the latest news.
SFA roadshows continue
Our Client Director and members of our regional team have already been in attendance at the first two SFA roadshows of the year at Stafford and Cosford.
These events provide families and stakeholders with a valuable opportunity to engage directly and ask questions of senior representatives from DIO, Pinnacle and Amey/VIVO in a face-to-face setting.
The next events take place on Tuesday 4 March at 1pm and 5.30pm in Brize Norton. Families and stakeholders can secure their places here.
New damp and mould reporting form launched
To make it easier for families to reach out to us, we have launched of a new damp and mould reporting form. This can be found on our website here.
The new form allows families to easily select the rooms they are having problems with and indicate the level of the issue.
Families are also encouraged to add photographs on the form so we can assess the issue, quickly assign a severity level and get the job across to our maintenance partners.
Reporting issues with cookers, showers and boilers
We really want to support families as much as possible to get a swift fix for any issues they’re experiencing in their homes.
As such it’d be really helpful if, when families contact us, they could have the make and model of cookers, showers and boilers to hand so we can pass the information over to VIVO or Amey straight away, who will get the issue fixed as soon as possible.
England: Sexual Assault Referral Centres
To find out more about help after sexual assault and abuse, visit www.nhs.uk/sarcs.
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