New Armed Forces Bill to drive the biggest renewal of Service Family housing in a generation
Service families will benefit from the newly introduced Armed Forces Bill which promises better housing, better services and better protections for our forces and their families.
The Bill will create a new Defence Housing Service, which will have a simple ethos – to put the needs of forces and their families first and drive the biggest improvement in forces accommodation for a generation.
Read the full article on Defence Homes here.
Families First Newsletter
The latest issue of the Families First newsletter, featuring the latest Defence housing news and updates, is now available on the Defence Homes website.
1,000 homes upgraded for military families
Urgent works on 1000 military homes, most in need of refurbishment, have finished ahead of schedule, with a further 250 to be completed by April, 2026. This means that 12 months on from the Consumer Charter launch, we will have increased our initial target by 25%.
Read the full article on Defence Homes here.
Service families will benefit from the newly introduced Armed Forces Bill which promises better housing, better services and better protections for our forces and their families.
The Bill will create a new Defence Housing Service, which will have a simple ethos – to put the needs of forces and their families first and drive the biggest improvement in forces accommodation for a generation.
Read the full article on Defence Homes here.
Families First Newsletter
The latest issue of the Families First newsletter, featuring the latest Defence housing news and updates, is now available on the Defence Homes website.
1,000 homes upgraded for military families
Urgent works on 1000 military homes, most in need of refurbishment, have finished ahead of schedule, with a further 250 to be completed by April, 2026. This means that 12 months on from the Consumer Charter launch, we will have increased our initial target by 25%.
Read the full article on Defence Homes here.
Damp and Mould – The benefits of reporting early
Over the last few years, we have made substantial progress in tackling damp and mould that has been reported to us. Condensation is usually the biggest cause of damp within homes, and we know this often increases in colder months of the year.
It is important that Service families are aware of the steps they can take to prevent damp and mould, as well as how to report concerns when they arise. Early detection means early interventions, ensuring minor issues don't escalate.
Please read our helpful guide to preventing condensation, damp and mould in your homes here.
Our commitment
Awaab’s Law, which took effect in October 2025, requires social landlords to address all damp and mould hazards within fixed timeframes. While we are not bound by this legislation, DIO has voluntarily committed to upholding the standards expected of a responsible landlord and our response times to damp and mould reports in UK SFA have been adjusted.
When you contact Pinnacle, our teams will assess the severity of the problem, on a scale from level 1 to 5, with 5 considered the most severe. Pinnacle will then coordinate with Amey/VIVO to begin their investigation to address the issue.
- Levels 1-3: Amey/VIVO will respond within 10 working days.
- Levels 4-5 (highest priority): Amey/VIVO will respond within 48 hours, and families will be offered temporary accommodation during the investigation.
If you have any queries related to damp and mould, please contact Pinnacle on 0800 031 8628. You can find further information about seasonal safety advice on Defence Homes.