HomeHub is the newly launched online platform designed to support families living in UK Service Family Accommodation (SFA). HomeHub makes it easier for you to raise and track repairs and maintenance requests, as well as book and manage appointments. Families can quickly manage things online without the need to call Pinnacle.
It is now available to all serving personnel and their families across the UK where their properties are maintained by DIO’s maintenance providers Amey and VIVO.
To find out more information on HomeHub and how to register, click here
Scam awareness
We’ve recently been made aware that there has been a rise in incidents of scam callers contacting families, impersonating Pinnacle and other DIO contractors. These callers are asking families for personal details including: home address, property type and home ownership status. There have also been reports that some callers become aggressive when being challenged by families.
If you receive an unexpected call claiming to be from Pinnacle or a DIO contractor like Mears, VIVO or Amey, we urge you to do the following:
- Do not share personal information
- Ask for the caller’s name and team
- Check for appointment confirmations or official contact numbers
Induction hobs
Induction hobs have been introduced into several SFA across the estate. It is important that families are aware if the property they are moving into has an induction hob, as induction-compatible cookware is required.
Families can check whether a property has an induction hob via E1132 form. This information is listed under the property details section, where the cooking facilities will appear as “electric induction”
If the property you are moving into does have an induction hob, it is important you are aware of the following helpful tips:
- Stick to magnetic pans: If a magnet sticks to the base of the pan, it will work with an induction hob. Cast iron and stainless-steel pans with a magnetic base are ideal.
- Avoid non-magnetic materials: Aluminium, copper and glass cookware will not work unless they have a specially designed magnetic base.
- Flat is best: Use pans with flat, smooth bases to ensure even heating and optimal performance.
- Size matters: Where possible, try to match the pan size to the cooking zone. Pans that are too small may not activate the hob.
- Induction converter plates: If you own non-magnetic cookware, an induction hob converter plate can be used. This sits between the hob and the pan, allowing non-induction cookware to be used.
Do you, or a family member, have an additional need and/or disability? If the answer is yes, please share your experience accessing health and wellbeing support.
The FANDF have created a survey with the Soldiers, Sailors and Airmen Families Association (SSAFA) to understand the experiences of service personnel, their partners or children who have additional needs and/or disabilities.
Results of the survey will be shared with policy makers and experts across Defence, health, and local Government, to help improve policies, support and care.
If applicable, you can take the survey here, it should only take ten minutes to complete. The survey closes on 27 March 2026.