DIO Service Family Accommodation (SFA) Communications Update - 21 February 25

Reporting Damp and Mould

Tackling damp and mould in SFA remains a top priority for DIO and our suppliers. Over 9,000 homes have already benefited from the delivery of damp and mould works since the taskforce stood up in 2023. In response to the works delivered, reoccurrence of damp and mould has been addressed in circa 85% of cases.

It is important that you report all cases of damp and mould and to let us know of any reoccurrence of the issue so that we can continue to tackle this. Please also see our guide for families that outlines helpful tips to prevent damp and mould developing in your homes.

We are aware of a recent IT issue which may have affected your ability to log damp and mould issues using the online repairs form on Pinnacle’s website. This has now been resolved; however, if you have used the online form to log an issue and have not yet received a follow up call, please call Pinnacle on 0800 031 8628, selecting option 1.

Any issues of damp and mould can also be reported by calling Pinnacle on 0800 031 8628 or emailing repairs@pinnacleservicefamilies.co.uk

SFA Roadshows

Sign up to a DIO Service Family Accommodation Roadshow in 2025

Leconfield: Unite Forces Programme @ DST

 Information provided by Leconfield HIVE.

Catterick: Banking help at Catterick Library every week

Did you know Darlington Credit Union and Lloyds Banking Group come to our library each week?
They can help you with a variety of banking tasks and account support.

Darlington Credit Union are at Catterick Library every Thursday 10am – 1pm.

Lloyds are at Catterick Library every alternative Wednesday 10am – 4pm.

Information provided by North HIVE Hub

 

Armed Forces Covenant Fund Trust - Reducing Veteran homelessness programme reopens for applications

The Armed Forces Covenant Fund Trust (the Trust) has announced a new round of funding under the Reducing Veteran Homelessness (RVH) Programme in a bid to deliver further sustainable, supported housing options for veterans in need.

The Trust is delivering this important programme on behalf of the Office of Veterans’ Affairs (OVA) in support of the government’s ambition to end veteran homelessness and ensure veterans have access to the support they need, including housing.

Gloucestershire: Domestic abuse support

 

Need support? GDASS are here to help.

GDASS provides free, confidential advice and support to anyone in Gloucestershire experiencing domestic abuse. Whether you’re ready to leave, need safety planning, or just want someone to talk to, they're ready to listen.

• Call: 01452 726 570
• Email: support@gdass.org.uk
• Visit the website: www.gdass.org.uk

You’re not alone, and you don’t have to go through this on your own.

Information provided by Lyneham HIVE

Wales: Apprenticeships in Wales

 

Apprenticeships help individuals accelerate their career by providing the right experience and job-specific skills and help businesses recruit in a cost-effective way.

Apprenticeships are available across 23 different sectors, including:

• Engineering
• IT
• Transport and Logistics
• Health and Social Care
• Creative
• Hospitality

Start your apprenticeship journey and find current vacancies here.

Inverness: AWS Community Support Programme

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Information provided by Leuchars HIVE

Gloucestershire: Glos Families Directory

Within this section of the Glosfamilies Directory can be found a wide range of resources and information to support families, including:

• Things to do across the county
• Best Start For Life 0-5 yr olds
• Relationship support
• Childcare

You can also navigate throughout other parts of the website, including local offer information and details of parenting workshops.

Please click here to visit the 'information for families' section of the directory

Information provided by Lyneham HIVE

Are you a family member of a Veteran who is suffering with addiction?

Tom Harrison House provides specialist addiction recovery programmes and family support for UK Armed Forces serving personnel, veterans and emergency services personnel. The next Tom Harrison House Family experiential therapeutic retreat is 4-6th April 2025, at Derwent Hill Outdoor Centre, Keswick. For more details please see the poster or website: https://tomharrisonhouse.org.uk/events/afcft-family-retreats

Places are limited and will go fast so to find out more or book your place email: events@tomharrisonhouse.org.uk

Funded by Armed Forces Covenant Fund Trust

Service Police Confidential Crime Line, available 24/7 - You are not alone

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Anyone (Service or Civil Servant) who has been the victim or witness of serious crime at any point of their Service in the MOD can call the Service Police Crime Bureau on 02392 285 170 or 02392 285 180, or the Service Police confidential crime line on 0800 085 0658, available 24/7. You will be listened to, there is support available for victims and all allegations are taken seriously.