With winter coming the importance of SP/SFA Tenants ensuring that their SFA/Homes are maintained with all boiler and heating systems working correctly to full capacity is paramount. This also in line with the current UK costs for utility provision (Gas/Electric), heating systems working correctly, do have a direct impact in keeping costs down.
Additional: All windows, doors, sealant fittings are to be checked and reported should damage be identified.
This is an SP/Occupant responsibility to check, confirm and if necessary, report. If issues are identified, they are to be reported immediately to allow repairs to be conducted ASAP. Pinnacle should confirm ‘Pinnacle Job Reference Number/s’, confirm date, time of attendance.
The Pinnacle National Service Centre (NSC) is the Single Point of Contact (SPOC) for all SFA Occupants to raise repair requirements. These then directed to Amey Defence Services (Maintenance Contractor providers for all SFA estates within HQ Centre AoR – UK East & West Midlands, Central Region).
Contacting the Pinnacle National Service Centre Link: Contact Us - Pinnacle Service Families
Escalation Process:
- SP/Occupant/s responsible for reporting repair. A repair job number SHOULD BE PROVIDED as reference to the repair reported. Multiple Job Numbers may be given if reporting multiple jobs all at once. These to be utilised as reference should the work requirement have to be escalated if problems arise (Missed appointments, Quality of works conducted, Timeframe for works to be completed, etc).
- SP/Occupant/s responsible for confirming repair (should initial issues arise) directly with Pinnacle NSC. SP to attend local Pinnacle/Amey Housing Surgeries as required. Pinnacle Housing Officer contact details UK here: Your Housing Officer - Pinnacle Service Families
Please find direct links to Pinnacle information and support (Confirmed in use AUG 25)
Pinnacle Advisory Content | Pinnacle Links to Information |
In My Home Emergencies | |
Repairs in your home | |
Pinnacle Winter Tips | |
Pinnacle Handy Winter Tips Video | |
Boilers and Heating Issues | https://www.pinnacleservicefamilies.co.uk/in-my-home/boilers-and-heating/ |
In my home – Gas and Energy | https://www.pinnacleservicefamilies.co.uk/in-my-home/gas-and-energy/ |
In my home – Damp & Mould | https://www.pinnacleservicefamilies.co.uk/in-my-home/damp-and-mould/ |
Damp & Mould (A Guide to preventing Damp & Mould) |
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Emergencies (Fire, Gas, Water Leaks): | https://www.pinnacleservicefamilies.co.uk/in-my-home/emergencies/ |
Compulsory Safety Checks | https://www.pinnacleservicefamilies.co.uk/compulsory-safety-checks/ |
Insurance (Building and Contents) for your service family home | https://www.pinnacleservicefamilies.co.uk/in-my-home/in-my-home-buildings-and-contents-insurance/ |
Problems outside of my home | https://www.pinnacleservicefamilies.co.uk/problems-outside-of-my-home/ |
Pinnacle Complaints Process | |
Pinnacle Compensation Process (Including Loss of Heating Compensation): |
Information provided by: Central HIVE Hub
