August 6, 2025
August 5, 2025
Staffordshire and West Midlands: MHLO Advisory – SFA SP/Occupants Preparation for Winter
With winter coming the importance of SP/SFA Tenants ensuring that their SFA/Homes are maintained with all boiler and heating systems working correctly to full capacity is paramount. This also in line with the current UK costs for utility provision (Gas/Electric), heating systems working correctly, do have a direct impact in keeping costs down.
Additional: All windows, doors, sealant fittings are to be checked and reported should damage be identified.
This is an SP/Occupant responsibility to check, confirm and if necessary, report. If issues are identified, they are to be reported immediately to allow repairs to be conducted ASAP. Pinnacle should confirm ‘Pinnacle Job Reference Number/s’, confirm date, time of attendance.
The Pinnacle National Service Centre (NSC) is the Single Point of Contact (SPOC) for all SFA Occupants to raise repair requirements. These then directed to Amey Defence Services (Maintenance Contractor providers for all SFA estates within HQ Centre AoR – UK East & West Midlands, Central Region).
Contacting the Pinnacle National Service Centre Link: Contact Us - Pinnacle Service Families
Escalation Process:
- SP/Occupant/s responsible for reporting repair. A repair job number SHOULD BE PROVIDED as reference to the repair reported. Multiple Job Numbers may be given if reporting multiple jobs all at once. These to be utilised as reference should the work requirement have to be escalated if problems arise (Missed appointments, Quality of works conducted, Timeframe for works to be completed, etc).
- SP/Occupant/s responsible for confirming repair (should initial issues arise) directly with Pinnacle NSC. SP to attend local Pinnacle/Amey Housing Surgeries as required. Pinnacle Housing Officer contact details UK here: Your Housing Officer - Pinnacle Service Families
Please find direct links to Pinnacle information and support (Confirmed in use AUG 25)
Pinnacle Advisory Content | Pinnacle Links to Information |
In My Home Emergencies | |
Repairs in your home | |
Pinnacle Winter Tips | |
Pinnacle Handy Winter Tips Video | |
Boilers and Heating Issues | https://www.pinnacleservicefamilies.co.uk/in-my-home/boilers-and-heating/ |
In my home – Gas and Energy | https://www.pinnacleservicefamilies.co.uk/in-my-home/gas-and-energy/ |
In my home – Damp & Mould | https://www.pinnacleservicefamilies.co.uk/in-my-home/damp-and-mould/ |
Damp & Mould (A Guide to preventing Damp & Mould) |
|
Emergencies (Fire, Gas, Water Leaks): | https://www.pinnacleservicefamilies.co.uk/in-my-home/emergencies/ |
Compulsory Safety Checks | https://www.pinnacleservicefamilies.co.uk/compulsory-safety-checks/ |
Insurance (Building and Contents) for your service family home | https://www.pinnacleservicefamilies.co.uk/in-my-home/in-my-home-buildings-and-contents-insurance/ |
Problems outside of my home | https://www.pinnacleservicefamilies.co.uk/problems-outside-of-my-home/ |
Pinnacle Complaints Process | |
Pinnacle Compensation Process (Including Loss of Heating Compensation): |
Information provided by: Central HIVE Hub
Lichfield: Welfare Contact Flats Information for DMS Whittington
Information provided by: Central HIVE Hub
August 4, 2025
August 1, 2025
Get Safe Online: Parents Leaflet
Get Safe Online states, “today’s children are growing up in a connected world – but that doesn’t mean they always know how to stay safe in it. As a parent, grandparent or guardian, your guidance can make a huge difference”. Get Safe Online has produced a new leaflet, which provides some practical ways to help your child explore the internet with confidence and care this summer holiday.
Alternatively, take a look at the advice on the Get Safe Online website: Are you in touch with what your kids do online? - Get Safe Online
The leaflet can be read and downloaded from this link: July25_Parents_Leaflet.pdf
University of York Research: Fijian Military Spouses Participation Invite
For more information and to register interest: https://forms.gle/GbeXzXmfLaBAtYoKA
Barclays Eagle Labs: Veteran and Military Spousal Founders Programme starting online on 29 Sept 2025
Designed to support those wishing to start or grow their own business, the FREE 5-week programme is completely online and consists of a series of self-learning online modules as well as access to a Barclays Champion who will act as a mentor throughout. The programme is designed to be flexible as well as virtual to allow those with work or caring responsibilities to complete it at their own pace and at their convenience.
The next cohort will start on 29 Sept 2025 and individuals who are interested in the programme can apply online using the links below (applications close on the 1 Sept 2025).https://labs.uk.barclays/what-we-offer/diversity-at-eagle-labs/veteran-and-military-spousal-founders/
July 31, 2025
Northern Ireland: UDR Benevolent Fund Therapeutic Activities
Working alongside our delivery partner @Brooke House in Fermanagh, UDR Benevolent Fund offer their veterans and their families a range of therapeutic activities including a fantastic and unique opportunity to take part in equine activities.
Participants are able to interact with former racehorses, a rescued gypsy cob, a retired top-level show jumper and two wonderful ponies!
By creating special bonds with the horses, the equine assisted learning activities has helped our veterans improve their mental and physical health.
To find out more Call: 07720677838 or Email: udrbenfund@outlook.com
*Proof of service required
#UDRBenFund #KeepTheBenFundNumber
Information provided by HIVE NI
Wiltshire: Family and Community Learning - Supporting My Teen With Wellbeing - online course
click on image to read
Information provided by South West HIVE Hub
July 30, 2025
Catterick: Vacancy for General Service Assistant Marne Bks closing date 26th Aug
Information provided by North HIVE Hub
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