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Army HIVE Christmas and New Year Closures

The majority of Army HIVEs will be closed after duties on Fri 19 Dec 25 and will reopen on Mon 5 Jan 26. There may be localised variations to these dates for individual HIVEs.

Army HIVE HQ is also closed during the festive fortnight, so any enquiries submitted via the ‘If you need further information’ MS Forms function on our UK, Cyprus or Overseas blogs will be answered when we return in the New Year.

We will periodically cover private messages on our Army HIVE Facebook platform (and X/Instagram where possible) whilst we are closed. However, this will not be 24/7 and should not be relied upon for anything that requires an urgent response.

To support our customers with more immediate requirements however, the Army HIVE HQ email will provide a comprehensive out of office autoreply, detailing points of contact that are either 24/7, emergency providers, or open over the festive leave fortnight. To receive this autoreply, please email:
RC-Pers-HIVEComms-0Mailbox@mod.gov.uk

Individual HIVEs will also provide localised contact details for Christmas and New Year cover wherever possible in their automated replies. Therefore, if you email your closest HIVE, which you can find on HIVE’s page on the Army website, their autoreply may be of additional assistance.

Army HIVE wishes all of its Service community customers, and our internal and external stakeholders, a very happy Christmas and New Year. We look forward to continuing our support and engagement in 2026.


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May 19, 2023

Landlord Gas Safety Inspections (LGSIs) in Service Family Accommodation (SFA)


DIO and its suppliers are undertaking an important programme of works to carry out Landlord Gas Safety Inspections (LGSIs) across the SFA estate. This programme of works will commence on 22 May 2023 and is scheduled to complete by the end of June 2023.

You will be notified via letter if you are impacted. For families with short notice appointments during the week commencing 22 May 2023, you may also receive a telephone call and email from the suppliers.

It is vital that VIVO/Amey and their sub-contractors are allowed access to your home to carry out these inspections to ensure your family and neighbours remain safe. The Chain of Command across all three Services is supporting this programme and has agreed for Service personnel to make their SFA their place of duty on the day of appointment except where they are on essential duty elsewhere. DIO staff and unit staff have worked together to ensure that visits are planned around unit commitments wherever possible.

Families normally receive a one-hour slot for LGSI appointments. However, this has been temporarily paused for this important programme and an engineer will attend your home between the hours of 08:00 AM and 8:00 PM. We understand this may inconvenience some families and we are sorry for this, but we need to maximise engineers' time in your area to allow them to visit as many homes as possible throughout the day to complete the LGSIs.
LGSIs are required by law for all occupied rented homes and LGSI certificates need to be renewed every 12 months. It is vital that the engineer can access your home to conduct this mandatory safety inspection, providing access for this important safety visit is one of the terms of your licence.

For updates on Service Family Accommodation, please go to Service Family Accommodation - GOV.UK (www.gov.uk) where you can subscribe for update notifications.