At British Gas, our Customer Welfare Officers play a vital role in understanding our customer’s needs to provide suitable solutions to help them better manage their energy account balances and energy consumption.
At times working with the most vulnerable members of society both domestic and commercial. The Customer Welfare Officer is there to offer solutions and highlight customers to benefits they may not be aware they are entitled to, like the British Gas Energy Trust.
Visiting customers at home or their commercial premises, the Customer Welfare Officer is there to gain understanding by listening to the issues the customer is facing, and their challenges with meeting the cost of energy consumption.
An empathetic approach is required and at times they will be faced with sensitive subject matters, but the main outcome is to find a cost effective and long-term solution for the business and customer whether a domestic or commercial customer.
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Information provided by North HIVE Hub