Army HIVE staff, wherever they are based worldwide, all have access to MODnet and are thereby able to source both MOD and Army policy documents to support customer enquiries.
Often, the answers that our customers need on topics like entitlements, allowances, eligibility and access to services are contained within JSPs (Joint Service Publications), DINs (Defence Instructions and Notices), ABNs (Army Briefing Notes), and AGAIs (Army General and Admin Instructions). Whilst these can all be accessed internally by MODnet users, and some JSPs are published externally on Gov.uk, knowing which policy the required guidance is contained within - and where to find it in the document - is not always that easy.
This is where HIVE staff can help; if we don’t immediately know where the answer can be found, we will carry out all the research required to assist both our Service community customers and our colleagues within the MOD. We always aim to provide a timely answer, and usually within 24 hours wherever possible.
A recent ‘HIVE in action’ example of this was a customer who wanted to know if they were entitled to removals on a Medical Discharge, and how long they were able to stay in their Service Family Accommodation on discharge. The HIVE Information Support Officer was able to provide information on both of these issues, and emailed extracts from JSP 752 and JSP 464 confirming entitlements on a Med Discharge and the appropriate SFA policy guidance to the Service person. Disturbance Expense entitlement was also covered within the answer provided, as it was equally relevant.
So if the answer that you require is a policy one, please contact us via any of the following means:
- Get in touch with your nearest HIVE – see www.army.mod.uk/hives
- Email RC-Pers-HIVEComms-0Mailbox@mod.gov.uk
- Use the ‘contact us’ function on our HIVE Blogs or go direct to our Enquiries MS Forms
- Find us on social media and drop us a Direct Message – Facebook is @ArmyHIVE, X and Instagram are @ArmyHIVEInfo