3.6.1.1 Pre-move out advisory visit. It is a mandatory requirement that a pre-move out advisory visit takes place up to 2 months before the expected date of vacation.
In order to provide sufficient time for families to prepare for the Move Out appointment, and to allow the Industry Partner the opportunity to schedule enhanced works that may be required, it is essential recommended that the visit is at least 30 working days before a booked or potential Move Out. It is the Service Licensee’s responsibility to arrange the date of the visit with the IPHD. The IPHD is to seek assistance from the Local Service Commander in cases where it proves difficult for Service reasons to arrange a visit.
Please find guidance for best practice :SP/Families are to Communicate early with Pinnacle (Visa/Versa) to secure Pre-Move Out bookings. (As soon as your SP receives new assignment order / Pinnacle receive an application to move – prompt to book PMO)
Please see JSP464 policy for more information.
SP/Pinnacle attempt resolution by adjusting move-in or securing an earlier PMO.
If unresolved, book the earliest appointment outside 30 working days.
Concerns about dual charges: you can challenge charges once received or submit a complaint via Customer Solutions (CS).
Information provided: Central HIVE Hub