AWS Volunteers Needed! Poster
AWS Community Support Volunteer Role Description
Generic and local information for the UK Military community including Serving Personnel, Families, Veterans, and MOD Civilians.
This is best viewed through a personal device because the MODnet firewall may prevent access to some links.
Any young person aged 11-18yrs (25yrs with SEND) can be part of the Council.
Come along to this informal session to find out what a youth council is and how we can make it happen together
Information provided by North HIVE Hub
The North Yorkshire Veterans Support Project is dedicated to empowering and supporting veterans, providing expert, quality-assured advice and casework to help resolve financial, family, and other complex challenges.
Who we support
Veterans of all ages, their families, and carers across North Yorkshire.
The large veteran community in Scarborough.
Nepali and Fijian veterans around Catterick Garrison.
Veterans from Catterick and RAF Leeming living in rural Hambleton and Richmondshire.
Our focus
Expert advice and casework covering benefits, energy, debt, and housing, with access to specialist legal support.
Long-term impact by equipping veterans with the confidence and knowledge to manage future challenges.
Helping veterans and their families achieve financial stability, stronger relationships, and improved well-being.
With a strong presence in Scarborough, Hambleton, and Richmondshire, we’re committed to ensuring North Yorkshire’s veterans thrive in civilian life.
August 2025 drop-in sessions:
5th, 11th and 19th – The Veterans Hub, 2b Royal Avenue, #Scarborough YO11 2LT: 10:00 – 12:00
4th, 12th and 18th – Citizens Advice Office, 13-15 Northway, #Scarborough YO11 1JH: 09:30 – 12:30
Contact us
Telephone helpline: 01748 902020
Email us: catterick.connection@northyorkslca.org.uk
For more information and your Online referral form visit HERE
Information provided by North HIVE Hub

With winter coming the importance of SP/SFA Tenants ensuring that their SFA/Homes are maintained with all boiler and heating systems working correctly to full capacity is paramount. This also in line with the current UK costs for utility provision (Gas/Electric), heating systems working correctly, do have a direct impact in keeping costs down.
Additional: All windows, doors, sealant fittings are to be checked and reported should damage be identified.
This is an SP/Occupant responsibility to check, confirm and if necessary, report. If issues are identified, they are to be reported immediately to allow repairs to be conducted ASAP. Pinnacle should confirm ‘Pinnacle Job Reference Number/s’, confirm date, time of attendance.
The Pinnacle National Service Centre (NSC) is the Single Point of Contact (SPOC) for all SFA Occupants to raise repair requirements. These then directed to Amey Defence Services (Maintenance Contractor providers for all SFA estates within HQ Centre AoR – UK East & West Midlands, Central Region).
Contacting the Pinnacle National Service Centre Link: Contact Us - Pinnacle Service Families
Escalation Process:
Please find direct links to Pinnacle information and support (Confirmed in use AUG 25)
Pinnacle Advisory Content | Pinnacle Links to Information |
In My Home Emergencies | |
Repairs in your home | |
Pinnacle Winter Tips | |
Pinnacle Handy Winter Tips Video | |
Boilers and Heating Issues | https://www.pinnacleservicefamilies.co.uk/in-my-home/boilers-and-heating/ |
In my home – Gas and Energy | https://www.pinnacleservicefamilies.co.uk/in-my-home/gas-and-energy/ |
In my home – Damp & Mould | https://www.pinnacleservicefamilies.co.uk/in-my-home/damp-and-mould/ |
Damp & Mould (A Guide to preventing Damp & Mould) |
|
Emergencies (Fire, Gas, Water Leaks): | https://www.pinnacleservicefamilies.co.uk/in-my-home/emergencies/ |
Compulsory Safety Checks | https://www.pinnacleservicefamilies.co.uk/compulsory-safety-checks/ |
Insurance (Building and Contents) for your service family home | https://www.pinnacleservicefamilies.co.uk/in-my-home/in-my-home-buildings-and-contents-insurance/ |
Problems outside of my home | https://www.pinnacleservicefamilies.co.uk/problems-outside-of-my-home/ |
Pinnacle Complaints Process | |
Pinnacle Compensation Process (Including Loss of Heating Compensation): |
Information provided by: Central HIVE Hub