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Army HIVE Christmas and New Year Closures

The majority of Army HIVEs will be closed after duties on Fri 19 Dec 25 and will reopen on Mon 5 Jan 26. There may be localised variations to these dates for individual HIVEs.

Army HIVE HQ is also closed during the festive fortnight, so any enquiries submitted via the ‘If you need further information’ MS Forms function on our UK, Cyprus or Overseas blogs will be answered when we return in the New Year.

We will periodically cover private messages on our Army HIVE Facebook platform (and X/Instagram where possible) whilst we are closed. However, this will not be 24/7 and should not be relied upon for anything that requires an urgent response.

To support our customers with more immediate requirements however, the Army HIVE HQ email will provide a comprehensive out of office autoreply, detailing points of contact that are either 24/7, emergency providers, or open over the festive leave fortnight. To receive this autoreply, please email:
RC-Pers-HIVEComms-0Mailbox@mod.gov.uk

Individual HIVEs will also provide localised contact details for Christmas and New Year cover wherever possible in their automated replies. Therefore, if you email your closest HIVE, which you can find on HIVE’s page on the Army website, their autoreply may be of additional assistance.

Army HIVE wishes all of its Service community customers, and our internal and external stakeholders, a very happy Christmas and New Year. We look forward to continuing our support and engagement in 2026.


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April 25, 2023

Personal Accident and Life Insurance Schemes for Service Personnel

 

MOD is re-evaluating the Personal Accident Insurance Scheme and Life Insurance Scheme offer for personnel. A procurement exercise has been completed and we are pleased to announce that a new Broker, The Risk Factor, has been appointed. Initial discussions have taken place, and our priority is the continuation of appropriate cover for existing policyholders with as little disruption as possible.

As this is a new supplier, insurance products will no longer be branded as PAX. Existing PAX Personal Accident Insurance Scheme members should note that a replacement Personal Accident Insurance Scheme (providing similar benefits) will be introduced on 1 June 2023, for which they will need to apply if they wish to maintain Personal Accident Insurance cover. There will be no automatic transfer from PAX to the new provider.

There is no action for policyholders to take at this point. Once arrangements for how to join the new Insurance Scheme(s) have been finalised these details will be made available along with the new Scheme’s policy terms and conditions so individuals can make an informed choice based on their requirements (we expect this to be mid-May).

MOD personnel: please see 2023DIN01-023
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