Army HIVE staff, wherever they are based worldwide, all have access to MODnet and are thereby able to source both MOD and Army policy documents to support customer enquiries.
Often, the answers that our customers need on topics like entitlements, allowances, eligibility and access to services are contained within JSPs (Joint Service Publications), DINs (Defence Instructions and Notices), ABNs (Army Briefing Notes), and AGAIs (Army General and Admin Instructions). Whilst these can all be accessed internally by MODnet users, and some JSPs are published externally on Gov.uk, knowing which policy the required guidance is contained within - and where to find it in the document - is not always that easy.
This is where HIVE staff can help; if we don’t immediately know where the answer can be found, we will carry out all the research required to assist both our Service community customers and our colleagues within the MOD. We always aim to provide a timely answer, and usually within 24 hours wherever possible.
